Symptom

You followed the steps on resetting the device without SD card (Operating System version 13.1 and later), but the reset failed.

Resolution

1. Check which version of Home Assistant Operating System you have installed on Home Assistant Green.

   • Go to Settings > About.

2. If you have Home Assistant Operating System version 13.1 and later:

   • The cause might be that you did not wait long enough after shutting down the device. Repeat the steps on resetting the device without SD card and after shut down, make sure to wait until all the LEDs turned off.

3. If you have Home Assistant Operating System version older than 13.1: Follow the steps on resetting the device using an SD card (OS version 13.1 and older).

Related topics

• Resetting the device using an SD card (Operating System version 13.1 and older)
• Resetting the device without using an SD card (Operating System version 13.1 and later)